Business Process BPM Consultant

Question: Describe about the Business Process for BPM Consultant. Answer: Introduction: This Business report will focus on the Business Process Management (BPM) of Dynatrix Pty Ltd and the problems facing by the firm in its work process. The problems must be analyzed properly and proper solutions must be recommended in order to put its operations back on track (Becker et al. 2013). The company in discussion, Dynatrix saw some best years of growth after its incorporation in 2010 but gradually was succumbing after 2015 and 2016 is proving to be a horrible year for them with profit figures crashing down every moment. In comes the BPM consultant to make things work again. As a BPM consultant appointed by Mr. Pete, the inventor of Dynatrix, the job will be to point out the flaws in the present organizational process or structure and come up with a redesigned model that satisfies the very purpose of the firm. BPM and Strategy: In the face of intense competition, an enterprise needs to have a BPM to stay ahead of its rivals with innovated goods that stabilizes their position in the market (www.apmg-international.com 2016). Pete adopted a functional view of the organization which lead to its growth in initial years but recently took a tumbling due to certain issues. The firm is basically classified into quite a few departments with each department focusing on the closely related actions which enhances specialization and division of labor. However, the company lacks proper communication among the departments which jeopardizes its smooth flow affecting its success graph. The departmental heads are at fault as they lack proper co-ordination among themselves, simply lacking the idea of whats happening in the other departments. Petes Dynatrix Pty Ltd is in dire needs of a BPM in order to survive the scare of its receding profit figure. A proper BPM approach will take care of all this problems of the firm and try on developing a process that runs across all sections. Business Process Management (BPM) is an efficient method that is mostly put into action in time of emergency to make sure that processes are competent and capable enough to result in an improved and more cost proficient organization getting adapted to the ever-changing environment. An organization should have a clear strategic set-up and direct its resources in a proper way to improve its regular process in order to develop and manage its business procedure efficiently. BRM can help business in achieving the following goals: Decreased costs Employee Satisfaction Technology Integration Increase in productivity Better customer focus Improvement in business comes from proper analysis of the market, its own position and studying the competitors in an industry. The management needs to keep an eye on its surroundings to identify and study their competitors and remodel their practices on the best in the industry. Going back to the drawing board with this will enable the management to implement a new policy and gain an aggressive edge over others. Proper execution of the strategy will manage companys necessary business processes which will call for the position of the companys resources with its general strategy. In terms of value chains, BPM comprises of all the activities that are executed to produce, design, market, deliver and support a product line. In the value chain process the added on value of a product is calculated as it shifts from one course to another. Pete can therefore be benefited from this value chain concept in spotting the processes that do not add any value to its products or services. After identification, those processes can be either removed or re-evaluated. Problem Analysis: Petes Dynatrixs main problem is the growing number of consumer complaints about hindrances in receiving orders. Not having proper communication among the various departments resulted in such a problem. Consumers are the base of a companys strong financial position and problem in that could result in extreme implication in companys total profit (Baumann Hussein and Roller 2015). Moreover, it can result in loss of market share as witnessed in thinning consumer responsiveness. As Is Process: The As Is Business process refers to the current status of a business process in an organization. It analyses the goals of the organization and how the business process works in the present day. Figure 1: As-Is Process design There are two main process flow problem in the firm, the first being the poor decision making process and the other being the insufficient sub process procedures. Poor decision making arises from the fact of lack of proper information and absence of rules and system to administer the operations in the business. Inadequate sub process is obvious by the lack of excellence and measure control measures and indeterminate time frame. There are many instances which prove the above process flow problems in the organisation which includes customers being unhappy and unnecessary time taken in meeting order dates and departmental heads putting the blame on each other (www.crcpress.com 2016). Data loss is another major setback which creates a performance gap within the organization. To improve the overall competence of the company proper warehousing and use of enterprise information system can be done as illustrated in the project scoping diagram. The Sales team should use the past sales volumes to decide and project the most favorable demand. The production department should be able produce adequate stock to meet the demand of the market. Adequate stock will require more number of people to work in the warehouse and the company should invest in enterprise information system inclusive of an order system and a credit card system (Chang 2016). GAP Analysis: GAP arises when customers compare a particular kind of service or product they have experienced with what they expected (www.boundless.com 2016) GAP 1: Not known to the company what customers want is what diminishing its profit value after years of growth GAP 2: Not selecting the right service and designs as the company lacked a solid marketing strategy and relied only on word of mouth along with still believing in manual paperwork GAP 3: Not delivering to service standards as the departments of the firm lacks any proper communication between themselves, not knowing what the other is up to GAP 4: Not matching performance to promises as consumers were not satisfied with the delays in receiving orders. Proposed Solution Business Architecture can be defined as the blueprint of an enterprise that offers a general understanding of the organization (www.bpminstitute.org 2016). It is vital in implementation of a business strategy wherein if needed to change a particular process or to move a strategic direction, can be done readily by seeing the BPA, where exactly the change is required. The BPA will be a huge boost to Pete as he will no longer be required to call on to his departmental heads to know the changes required to be done as everything will be processed in a single page. To Be Process: The To Be process takes into account the future state of the business operations and helps to implement the necessary steps to close in the gap found in GAP analysis To bridge down GAP 1, Dynatrix needs to focus on increasing its sales which will automatically take care of its sales. To bridge GAP 2 the business should come up with a successful marketing plan and digitalizing the whole business set up. To bridge GAP 3 the departmental heads needs to work in tandem with each other and work on improving communication process. To bridge GAP 4 the management should focus on improving their delivery time frame so that customers are satisfied and do not cancel orders. These changes are required across all departments of the organization. Changes to bridge the gap of expectation and performance gap can be settled through this. Solution Consideration Petes Dynatrix Pty Ltd needs a proper Business Process Management to have a good authority and flexibility in the business. The BPM model is useful in cutting down costs and in improving the quality of the product and services. BPM is useful in almost every organization and helps in making the production process more and more efficient. Petes Dynatrix, being a differentiated and luxurious product has its customer segment but due to the recent downward trend in the market redesigning and organizational changes are in the process to uplift the sales and revenue of the company (www.quora.com 2016). The solution BPM provides to the enterprise, are essential, and substantial organizational changes are necessary to obtain efficiency in business and to gain the spot in the market. The considerations necessary are: A simple technique for process management is necessary so that efficient implementation is possible. Such a process will exhibit an increased impact, with decreased level of risk to the business. The process must cover all the aspects of the business problems and thus will be easier for the company to redesign itself. The goals and the objectives of the business need to be properly understood, and the significant results of the business management process require proper implementation to get the positive outcomes (Lau et al. 2016). The best possible way to improve the business process is to review the plans agreed upon and involve active members of the firm. The process of shifting from mouth to mouth communications marketing to a proper marketing strategy is an example of achieving new goals and objectives created by BPM). The review of the project needs to be implemented systematically to make sure that the process is according to the way expected. The methodology, technology, suppliers, marketing strategy, etc. are according to the goals of the business. This process involves both technical and business resources and thus proper delivery process; designing helps to improve the life cycle of the firm (Haddad Haddad et al. 2016). The behavioral changes are also an important aspect of BPM and the company changes from event driven to task driven process work ethics. The planning, training and reforms in the management chain are the keys to a successful use of BPM and change in the infrastructure of the company (www.cio.com 2016). The monitoring of tasks and work instructions will lead to significant ethical changes in the environment of the enterprise. Recommendations The implementation of process management helps in analyzing the critical issues and provides insight and advice to the company. Pete's Dynatrix Pty Ltd manufacturer of a niche product has been the dominator of the market for a long time but with the change in the mindset of the consumers, the need to change their policies was necessary. The neglect of Pete towards the company was a major factor towards the poor process management of the organization. The redesigning process will be helpful for the company update with the changes in the market. The model provides factual support to the company and gives valuable awareness to the current market condition and the challenge of active exertion (Mathiesen et al. 2013) A proper differentiation is created between the universal activity and the management of Petes Dynatrix Pty Ltd. The redesign process informs a way of thinking about the management process, which is helpful in developing a bonding among different departments of the organizati on establishing a common language and creating a sense of responsibility among the employees (Dub 2015). The reduction of miscellaneous expenses will also be helpful for the team during the implementation of the process. The BPM will be costly in the short run and but will become profitable in the long term, providing profit and reasonability to the organization. The development and implementation of the process will always be beneficial for the team giving them a head start and updated with the changing market environment, making the organization gain its previous market share (Kathpalia and Raman 2014). Conclusion: The company, Dynatrix has some real issues which have been identified in this report and probable solutions have been recommended. The organization should implement those strategies fast in order to survive in the market as things are getting worse. Pete should put these strategies into action to gain the lost market share as people have liked its products in the past. It has a unique product which has a lot of demand in the market but it might happen that with issues in delivery time frame the company might start losing out on consumers (Macedo de Morais et al. 2014). It needs to act fast in order to gain momentum again. References: Apmg-international.com. (2016).Business Relationship Management | APMG-International. 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